Leads day-to-day operations for a national office, including facilities, workplace resources, vendors, mail, equipment, events, executive and board support, travel logistics, and administrative processes. The role ensures a professional, accessible, and efficient office environment, coordinates leadership meetings and organizational events, manages sensitive information, and improves operational systems. It requires strong judgment, organization, communication, confidentiality, and onsite presence in Austin, Texas.

Assists deaf and disabled California residents with selecting, ordering, using, and troubleshooting accessible telecommunications equipment and services. Provides customer education, technical support, complaint resolution, outbound calls, scheduling, event support, and accurate database documentation. Coordinates with providers and field advisors while maintaining confidentiality, privacy, security, and compliance with company, contractual, and state requirements.

Provide outreach, equipment selection, training, troubleshooting, and database record-keeping for eligible deaf and disabled Californians. Coordinate field visits, resolve provider complaints, place outbound calls, and ensure compliance with program and privacy policies while supporting events and team activities.