Support financial operations by leading accounting implementations (including SAP Concur), ensuring GAAP and nonprofit compliance, improving processes, preparing month- and year-end journal entries and reconciliations, assisting audits, collaborating on MIP data entry, and serving as AP backup for invoice processing and vendor payments.

Coordinate contact center workforce scheduling and coverage across all shifts, monitor call/text volumes, support live surge response, track attendance and performance metrics, assist supervisors, maintain workforce records and SOPs, support onboarding and compliance (HIPAA), and participate in emergency and continuity planning.