Investigates suspected fraud, analyzes transaction and fraud alerts, monitors debit card and account activity, processes fraud-related exceptions and restrictions, supports branches and customers, identifies fraud trends, recommends risk controls, maintains case records and reports, and escalates complex investigations.

Supports retail banking deposit operations, including deposit accounts, debit cards, IRA/HSA accounts, time deposits, new account reviews, customer record maintenance, cash balancing, teller support, non-post items, savings bonds, compliance documentation, and operational issue resolution. The role also assists with process improvements, staff training, Video Teller operations, and regulatory compliance while maintaining accurate and confidential records.

Reconciles general ledger, subsidiary, and correspondent bank accounts; resolves discrepancies; processes accounts payable; analyzes and documents financial records; supports cash management, official check settlements, and CDARS transactions; prepares financial reports; and provides operational support to the accounting department while maintaining accuracy and confidentiality.