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QA Engineer II owns quality for assigned user stories and small features, designing and executing manual and automated tests (Playwright/JS/TS). Responsibilities include UI/API/database/end-to-end testing, maintaining regression suites, integrating tests into CI/CD, defect triage, using AI-assisted testing tools responsibly, and mentoring junior QA engineers while participating in Agile ceremonies.

Own non-functional quality across the SDLC: design and run load, stress, endurance, spike, and scalability tests; analyze performance metrics and root causes across UI, APIs, database, and infrastructure; build reusable frameworks, integrate tests into CI/CD, define SLAs and quality gates; collaborate with Dev, DevOps, and Architecture to optimize performance and mentor teams.

Execute manual and basic automated tests, document and report defects, perform API and database validation, develop Playwright tests with JavaScript/TypeScript guidance, participate in Agile ceremonies, and use AI-assisted testing tools while validating outputs and following quality and security standards.

Lead QA Engineer defines quality strategy, establishes testing standards across manual, automation (Playwright), API, performance and CI/CD quality gates, and leads release governance. Responsibilities include architecture and design reviews, performance testing guidance, root-cause analysis, mentoring QA engineers, and implementing AI-assisted testing practices to ensure release readiness and cross-team quality outcomes.

Contribute to modernizing the EnCore ERP platform by developing modules with WiseJ, C#, ASP.NET and ADO.NET; design REST APIs; optimize SQL and stored procedures; apply design patterns; implement logging/monitoring; collaborate with US and local Product/QA/DevOps/UX teams; and participate in agile ceremonies.

Lead and support customer implementations of Amtech ERP solutions: gather requirements, configure software, create documentation, test, train users, troubleshoot go-lives, and drive adoption while collaborating with customers and internal teams. Travel up to 50% to support onsite implementations and training.

Lead implementation and deployment of Amtech ERP solutions (cloud or on-prem), manage data migration and EDI integrations, provide technical training and go-live support, troubleshoot complex issues, mentor junior consultants, and contribute to sales and process-improvement initiatives while maintaining high billable utilization.

Manage a high-volume tech-touch customer portfolio driving scalable adoption through automated lifecycle journeys, telemetry-driven health scoring, and segmented digital engagement. Build enablement assets, run automated renewal workflows, monitor support trends to prevent escalations, and optimize CRM/CS platform hygiene and playbook automation to improve adoption, retention, and operational efficiency.