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Lead and build a Client Services team in Lisbon to manage international health insurance plans. Supervise team activity, ensure service quality and client satisfaction, handle complaints, support renewals and tenders, collaborate with sales, recruit and develop staff, and improve processes and KPIs.

Provide phone and email support to beneficiaries and healthcare professionals, explaining policy coverage, reimbursements, and administrative procedures. Manage contract and claims administration including registering/canceling contracts, monitoring payments, entering reimbursements, preparing cost estimates, issuing guarantees, and updating beneficiary records. Ensure high-quality, timely responses and meet service, quality, and volume objectives. No sales prospecting required.

Provide phone and email support to beneficiaries and healthcare professionals, manage contract and claims administration (registrations, cancellations, reimbursements, guarantees), update beneficiary records, and ensure high-quality, timely service without sales responsibilities.

Lead and grow a client services team managing international health insurance plans. Oversee operations, quality, reporting, client satisfaction, complaints, renewals and tender support. Recruit, develop and coach staff, set objectives, and collaborate with sales to improve client relationships and processes.

Serve as the primary client-facing operations contact, managing complaints, quality improvement, audit support, reporting, and stakeholder communication to align internal execution with partner expectations.