Manage day-to-day LMS and Salesforce operations supporting online courses, certifications, and the Learning Academy. Configure course shells, manage launches and archival, process enrollments and learner provisioning, troubleshoot support issues, maintain documentation, and coordinate data flows between platforms. Provide reporting on enrollment and engagement, collaborate with instructional design, sales, technology, and vendors, and improve operational workflows and learner self-service resources. The role requires weekly in-office work in Arlington, Virginia, with occasional off-site meetings.

Provide administrative and coordination support for grants and multi-product online learning projects. Manage timelines, budgets, invoices, compliance, and data collection. Coordinate cross-functional teams, maintain project documentation in Asana, prepare reports and visualizations, and support grant proposal/submission processes. Serve as a central communication point and provide operational support to the Managing Director and OL&DI team.