Supports council purchasing, receipting, income, and payment processes; resolves financial-system queries; produces statutory and performance reports; analyzes trends and benchmarking data; supports year-end transactions; advises management on control failures; and leads remedial actions, policy updates, and user guidance.

Provide high-quality customer service for Camden citizens across phone, email, face-to-face, and social media channels. Resolve enquiries, take ownership of customer interactions, make appropriate decisions with minimal supervision, gather feedback, identify service-access barriers, and contribute to service improvements. Work flexibly across services and channels while building positive customer relationships and improving citizen satisfaction.