Provides first-line technical support to credit union employees across branch and administrative locations. Troubleshoots hardware, software, network, Microsoft 365, mobile device, account, telecommunications, and business application issues. Manages workstations, devices, user accounts, assets, tickets, endpoint security, patching, documentation, and vendor coordination. Supports cybersecurity compliance, onboarding and offboarding, technology projects, employee training, disaster recovery, and business continuity activities.