Lead the strategic development, implementation, and effective use of Microsoft Dynamics 365 CRM. Translate organisational needs into system improvements, dashboards, reports, workflows, and data insights. Manage data quality, compliance, user adoption, training, supplier relationships, integrations, and technical support. Provide analysis supporting fundraising, finance, volunteering, digital, and ministry decision-making across the organisation.

Manage and develop SU Scotland's training provision: assess needs, design courses, build a learning hub, implement e-learning and evaluation tools, and deliver classroom and virtual training for staff and volunteers aligned to strategy.