Process ambulance billing claims and manage billing workflows: verify run reports and patient demographics, enter claims within 72 hours, identify responsible payers, review aging reports, follow up on denials, collect and apply payments, provide customer service, and maintain HIPAA and legal compliance.

Coordinate communications between dispatchers, callers, and facilities to ensure timely ambulance transports. Operate computers, software, and multi-line phone systems, record information accurately, notify callers of delays, handle high-stress situations, and work flexible shifts including weekends and holidays.

Manage and grow client relationships with hospitals and health systems across the Southeast. Serve as primary contact for customer inquiries, monitor service delivery against KPIs, resolve issues, conduct business reviews, support operations and business development, and provide training to ensure high customer satisfaction and retention.