Develops and oversees the bank’s information security program, ensuring protection of customer information, systems, and technology assets. Advises the Chief Risk Officer on cybersecurity risk and coordinates with IT, Risk Management, Audit, Compliance, and business units. Responsibilities include regulatory compliance, security frameworks, risk assessments, identity and access management, vulnerability management, incident response, continuity planning, vendor risk, metrics, and security reporting.

Provides branch customer service by greeting customers, opening and processing deposit accounts, promoting bank products, answering inquiries, resolving account issues, supporting loan applications, managing safe deposit access, handling calls, and serving as a backup teller. Maintains transaction confidentiality, follows bank procedures, develops product knowledge, and supports team workflow and customer satisfaction.

Provide branch customer service: greet customers, open/process deposit accounts, cross-sell bank products, answer inquiries and calls, assist with loan paperwork, maintain confidentiality, and serve as back-up teller.