Provides Level 2 escalation support for desktop, applications, accounts, Microsoft 365, Windows devices, printers, and peripherals. Administers and troubleshoots Cisco Meraki switches, wireless access points, security appliances, VLANs, and site connectivity. Supports Azure-hosted systems, deploys workstations, manages hardware inventory, documents solutions, improves runbooks, identifies recurring issues, and assists with IT projects and system rollouts.