Provide empathetic, expert support via chat and email across iOS, Android, and web. Triage and escalate complex issues with repro steps and logs, ensure SLA compliance, cover weekend shifts, collaborate with engineering, and share insights to improve product reliability.

Own Besides brand narrative and visibility: translate product into clear messaging, build SEO/GEO and social content engines, source and run creator and partner programs end-to-end, and enable founders and team members to publish high-impact content quickly. Measure and scale distribution to reach the ICP and maintain consistent brand across website, sales, outbound, social, and events.