Business Development Representatives respond to sales and service inquiries, communicate with customers by phone, text, and email, schedule and confirm appointments, conduct follow-up, maintain accurate CRM records, and coordinate with sales and service teams. The role requires strong communication, organization, customer focus, dependability, and comfort managing multiple conversations. Previous automotive BDC, call center, customer service, appointment-setting, or sales experience is preferred.

Leads and develops an automotive dealership sales team, creates strategies to exceed sales targets, builds customer relationships, analyzes performance metrics, coordinates inventory, and collaborates across departments to improve the customer experience.