Design, implement, and support secure network infrastructure. Administer FortiGate, Palo Alto Prisma Access, Cortex XDR, Cisco and Ruckus devices. Manage LAN/WAN, Wi‑Fi, RADIUS authentication, VPN/ZTNA, intrusion prevention, encryption, monitoring, audits, documentation, and basic server/virtual environment support while ensuring ISMS/ISO 27001 compliance.

Lead and optimize end-to-end chargeback operations, driving strategic planning, process improvements, and SLA management. Oversee cross-functional teams, integrate data science into dispute workflows, ensure compliance and risk controls, deliver client-facing reporting, and maintain SOPs/SOWs to improve efficiency, quality, and revenue recovery.