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Handle customer inquiries across phone, email, chat, and social media; resolve complaints; provide accurate information; escalate unresolved issues; keep interaction records; collaborate with internal teams; and help produce reports on customer feedback and service trends.

Develop, maintain, and troubleshoot web applications using PHP and relational databases. Integrate server-side logic with front-end code, write clean maintainable code, participate in code reviews, test and debug applications, and propose system improvements.