Provide on-site IT support: troubleshoot hardware/software/network issues, manage Windows/Microsoft 365 environments, maintain secure networks (VPNs/firewalls), manage user accounts and backups, maintain IT inventory, support field teams and training facilities, and train staff on security best practices.

Generate and send client invoices, monitor and reconcile incoming payments, follow up on overdue accounts, maintain AR records, prepare monthly aging reports, assist audits, and resolve billing issues while ensuring policy and regulatory compliance.