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Support Client Success by triaging payor compliance tickets, pulling and analyzing claims data, investigating payor-side blockers, conducting outreach, and building SOPs and client-facing materials to improve reimbursement outcomes.

Provide day-to-day end-user IT and SaaS support across Google Workspace and Microsoft PC/Mac environments; manage onboarding/offboarding and user access; troubleshoot hardware, software, networking, and AV/video-conferencing issues; maintain endpoint hardware and office networking; lead IT projects and coordinate timelines, priorities, and stakeholder communication.