Manage a portfolio of customer programs to ensure delivery, retention, and revenue growth. Oversee implementations, conduct trainings, consult on program strategy, produce reports, handle renewals and upsells, and build client relationships with occasional onsite visits.

Drive new business within a defined territory, owning a $1.25M annual new-business quota. Build and manage a qualified pipeline, develop broker and consultant relationships, execute consultative sales cycles, maintain CRM data, forecast pipeline health, represent the company at events, and collaborate with internal teams to ensure smooth onboarding.