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Own a portfolio of provider organizations from onboarding through retention and advocacy. Drive workflow adoption, stakeholder alignment, expansion, and measurable outcomes while managing escalations and analyzing account health. Build trusted relationships with provider teams, lead business reviews, refine customer success playbooks, and translate customer insights into improved products and workflows. This is an autonomous, in-person New York role requiring rapid execution and strong cross-functional collaboration.

Owns Forus’s information security infrastructure, security posture, IT systems, access controls, device and cloud management, compliance programs, vendor relationships, and in-office IT operations. The role implements and scales security tools, automates onboarding and offboarding, troubleshoots infrastructure issues, manages vendors, and partners with engineering, operations, legal, and compliance to translate business and regulatory needs into secure technical practices.

Build AI-powered systems and automations for growth teams, including provider research, enrichment, scoring, routing, personalization, and representative productivity. Integrate CRM, data warehouse, internal systems, and third-party tools using platforms, APIs, LLMs, Python, and JavaScript. Own projects from prototyping through rollout, training, measurement, and iteration while evaluating emerging AI tools.

Leads a team of 5–10 Business Development Representatives, owning prospecting strategy, account prioritization, qualified meeting targets, coaching, hiring, and performance improvement. Uses funnel and CRM data to refine outreach, qualification, territory coverage, lead routing, and team productivity. Partners with Marketing, Revenue Operations, and Growth to build scalable BDR processes, playbooks, onboarding programs, and repeatable outbound motions.

Own Forus’s internal AI workspace and enablement systems for operations. Build AI tooling, knowledge bases, skills libraries, integrations, automations, evaluation frameworks, and monitoring. Identify high-value workflows for automation, test and scale AI capabilities, partner with engineering and data teams on foundational platforms, and train teams to use AI effectively. The role is full-time and in person in New York.

Build and own Forus’s healthcare compliance, privacy, and HIPAA programs. Responsibilities include developing policies and training, monitoring and remediation, incident investigations, breach assessments, risk assessments, audits, certification processes, and AI and data-use governance. The role partners with Legal, Security, Clinical, and Engineering teams and provides practical compliance guidance to support company growth and client trust.

Serve as a legal partner to business stakeholders, owning commercial agreements, platform terms, privacy and HIPAA counseling, healthcare compliance, data governance, and scalable legal workflows. Advise on product, marketing, clinical operations, and regulatory matters while developing policies, templates, playbooks, and risk guidance. The role requires independent management of complex commercial matters and close collaboration with product, security, compliance, and operational teams.

The Legal Operations Manager will build and optimize Legal and Compliance operations, including intake systems, CLM workflows, dashboards, audit cycles, knowledge management, corporate governance tracking, policy rollouts, training, budgeting, invoices, outside counsel, and vendor management. The role partners closely with the General Counsel and requires at least five years of legal operations experience, strong technical aptitude, and the ability to execute cross-functionally in a fast-paced environment.

Build and own provider-growth systems across onboarding, activation, dashboards, automation, AI agents, and growth experiments. Develop production software, internal tools, APIs, data pipelines, and instrumentation that expand the provider network, improve conversion, and reduce manual work. Partner with Product, Operations, and Growth to shape technical strategy, measure provider behavior, and deliver scalable solutions with direct business impact.

Lead and mentor a software engineering team while remaining hands-on with production code, architecture, design reviews, hiring, and delivery. Own outcomes from problem definition through launch and measurable impact across pharma, provider, or core operations products. Build AI-powered systems handling clinical documents, payer policies, prior authorizations, appeals, prescriptions, and operational workflows. Partner directly with providers, biopharma companies, and operations teams in a high-autonomy, in-person New York environment.