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Oversee operations across four to ten car wash locations, driving operational excellence, financial performance, membership growth, staffing, customer experience, and facility standards. Coach and develop location leadership, build succession pipelines, approve schedules and financial transactions, analyze P&L results, and implement strategies to meet revenue, profitability, retention, and performance goals. The role requires flexible scheduling and willingness to work outdoors in all weather conditions.

Oversees operations across four to ten car wash locations, driving financial performance, membership growth, staffing, customer experience, facility standards, and leadership development. Coaches general managers and staff, manages schedules, payroll, purchasing, budgets, P&L results, and succession planning. Ensures locations meet operational, revenue, profitability, and retention goals while supporting an outdoor, fast-paced service environment.

Leads employee relations, investigations, performance matters, HR case management, employee feedback, retention insights, policy development, manager coaching, and HR representative development across a multi-state organization.

Provides phone, email, and online support for customer memberships, billing, accounts, and service questions. Researches concerns, explains solutions, partners with store and corporate teams, identifies customer feedback trends, and meets response-time goals. Requires strong communication, organization, attention to detail, technology skills, and willingness to learn.

Design and maintain scalable ETL/ELT pipelines, data integrations, APIs, databases, warehouses, and workflow orchestration. Improve data quality, security, governance, reporting accessibility, and infrastructure reliability across a multi-location organization. Collaborate with analysts, technology teams, and business leaders, troubleshoot complex data issues, support CI/CD deployments, and provide technical leadership and mentorship while shaping long-term data strategy.

Lead integrated marketing campaign execution across regional and national promotions, new store openings, acquisitions, competitive market initiatives, and loyalty programs. Own the omni-channel marketing calendar, coordinate cross-functional teams and agencies, manage project timelines and creative workflows, develop marketing playbooks, and support customer acquisition and retention. Communicate progress and results to leadership while using campaign performance, deadlines, and ROI to guide priorities.

Lead integrated marketing campaigns across regional and national markets, managing omnichannel calendars, cross-functional projects, creative workflows, marketing playbooks, hyper-local initiatives, loyalty campaigns, and new store opening or acquisition support. Coordinate timelines, assets, agencies, and stakeholders while communicating results to leadership and using campaign performance and ROI data to drive growth.

Administer and optimize DRB SiteWatch, Patheon, and ICS POS systems across multiple locations. Configure items, pricing, promotions, and site settings; test changes; provide Level 3 troubleshooting for terminals, kiosks, payment and connectivity; liaise with vendors; maintain data integrity, SOPs, and training materials; monitor performance and reporting; and partner with teams to improve processes and customer experience.