Serve as first point of contact delivering exceptional guest service; answer phones, screen calls, assist managers with scheduling, receive goods and follow PO workflow, maintain security logbooks and visitor badges, perform clerical duties, and support administrative tasks.

Lead and oversee Casino Host and VIP services to acquire, develop, and retain top-tier guests. Build and analyze relationship marketing programs, manage budgets and performance metrics, coordinate VIP events and visits, resolve guest issues, and drive revenue through targeted multicultural outreach and promotional strategies. Mentor team, enforce policies, and ensure exceptional guest experiences.