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Deliver and coordinate training for call center staff: prepare materials, run engaging sessions, identify knowledge gaps, track KPIs and completion, collect feedback, communicate with leadership, adapt schedules, and support operations by taking inbound calls as needed.

Deliver and coordinate training programs for call center staff, develop training materials, deliver sessions, monitor KPIs and compliance, collect and analyze feedback, partner with leadership, adapt to changing schedules, and occasionally take inbound calls to support operations.

Arbitrate and decide medical payment disputes by reviewing documentation, applicable law, contracts, and regulations. Prepare clear, defensible written determinations, manage complex case files, research issues, communicate with disputing parties, and ensure decisions align with organizational objectives and deadlines.

Seasonal contract Training Facilitator for a Bogalusa call center. Deliver and coordinate training programs, develop materials, assess performance and compliance, track SLAs/KPIs, gather feedback for improvement, communicate with management, adapt schedules, and support operations by taking inbound calls as needed.

Manage cases from intake through final review, ensuring documentation accuracy, eligibility determination, data reconciliation, and compliance. Coordinate inboxes, communicate with clients and stakeholders, track payments and outcomes, prepare reports, and maintain organized case files while adhering to program rules and HIPAA standards.

Contract training facilitator delivering and coordinating onboarding and ongoing training for contact center staff. Responsibilities include developing materials, delivering engaging sessions, tracking performance against SLAs/KPIs, analyzing feedback, coordinating logistics, adapting schedules, and occasionally taking inbound calls to support operations.