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Deliver and support training programs for new and current call center staff: prepare materials, run engaging sessions, track compliance and KPIs, analyze feedback, coordinate classrooms/events, communicate performance issues to management, adapt to changing schedules, and occasionally take inbound calls to support operations.

Seasonal contract Training Facilitator for contact center operations delivering and coordinating classroom training, developing materials, assessing performance gaps, ensuring compliance, partnering with leadership on SLAs/KPIs, collecting feedback for improvements, and supporting operations by taking inbound calls as needed. Requires schedule flexibility and occasional local travel.

Deliver and coordinate training for new and existing call center staff, develop training materials, deliver engaging sessions, monitor performance against SLAs/KPIs, collect feedback, support compliance, adapt to changing schedules, and take inbound calls to support contract operations as needed.

Arbitrate and decide medical payment disputes by reviewing documentation, applicable law, contracts, and regulations. Prepare clear, defensible written determinations, manage complex case files, research issues, communicate with disputing parties, and ensure decisions align with organizational objectives and deadlines.

Deliver and coordinate classroom and virtual training for call center staff, develop training materials, assess performance gaps, track KPIs, collect feedback, and provide ongoing coaching. Support operations by taking inbound calls as needed and adapt to variable schedules and overtime during a seasonal contract.

Contract training facilitator delivering and coordinating onboarding and ongoing training for contact center staff. Responsibilities include developing materials, delivering engaging sessions, tracking performance against SLAs/KPIs, analyzing feedback, coordinating logistics, adapting schedules, and occasionally taking inbound calls to support operations.

Deliver and coordinate training programs for new and existing call center employees. Prepare materials, present engaging sessions, track performance against SLAs/KPIs, collect feedback, and support operations by taking inbound calls as needed. Adapt schedules, manage classrooms/events, and partner with leadership to close knowledge and performance gaps.