Top Tech Jobs & Startup Jobs

Leads strategic customer success engagements as a Dedicated Success Engineer, building trusted relationships, driving adoption and platform value, managing success plans, and supporting escalations. Coaches and mentors DSE team members, supports onboarding, reviews deliverables, monitors workload and capacity, identifies operational risks, and contributes to playbooks and workforce planning. Partners cross-functionally with Support, Product, Professional Services, Customer Success, and Engineering to resolve customer issues and improve service delivery.

Manage daily accounting operations, including bank and credit card reconciliations, accounts payable and receivable, payroll processing, GST and BAS compliance, general ledger reconciliations, month-end close, fixed assets, and balance sheet schedules. The role also handles client communication, financial queries, tax reconciliations, and accounting support using Microsoft Dynamics 365 Business Central.

Manage online customer enquiries, orders, deliveries, refunds, returns, warranties, and product issues across websites and marketplace portals. Monitor SLAs, maintain case records, investigate fulfilment problems, coordinate with logistics and warehouse teams, and escalate technical issues through Freshdesk. Review service performance, identify recurring problems, improve processes, and collaborate with internal teams and marketplace partners to deliver timely customer resolutions.

Monitors and manages contact center queues in real time, adjusting agent assignments, skill routing, and queue priorities to maintain service levels. Escalates anomalies, analyzes queue performance reports, communicates with operations teams, and supports root-cause reviews and corrective actions. The role requires strong knowledge of contact center metrics, workforce management principles, and rapid data-driven decision-making in a fast-paced environment.

Designs and develops engaging e-learning courses, interactive modules, videos, presentations, and other digital training materials. Collaborates with subject matter experts, applies instructional design models such as ADDIE and adult learning principles, and revises content using feedback and performance metrics. The role requires multimedia production, visual design, strong writing, attention to detail, project organization, and proficiency with Articulate 360, Canva, and Microsoft Office.

Manage the local Philippine payroll team, oversee Employment Hero and KeyPay platforms, optimize payroll workflows, and ensure compliance with Australian legislation, awards, taxes, superannuation, and audits. Lead payroll projects, reporting, and insights to support business decisions and employee experience. Provide hands-on payroll support and complete full pay runs during the Payroll Officer’s leave. Manage two direct reports: a Payroll Officer and HR Administrator.

Supports customer enquiries, refunds, returns, warranties, gift cards, and order resolutions across multiple e-commerce brands and marketplaces. Maintains order and inventory accuracy between Shopify, SAP, and WMS, coordinates with warehouses, suppliers, and dropship partners, prepares service reports, updates customer records and AI knowledge bases, and contributes to workflow improvements and SOP documentation.

Leads software testing for complex projects in an Agile environment. Responsibilities include creating test plans, scripts, data, and reports; conducting manual, API, automated, and UAT testing; managing defects in JIRA; applying BDD practices; analyzing results; collaborating with developers and stakeholders; and mentoring junior testers. The role also supports project planning and Product Manager initiatives.

Manage accounts receivable activities, including banking deposits, payment posting and allocation, invoicing, credit memos, reconciliations, customer account maintenance, collections, payment discrepancy resolution, and reporting improvements. The role requires communication with customers, identification of slow-paying or high-risk accounts, and process enhancement within a BPO or shared services environment.

Process high-volume Australian and New Zealand payroll data, including employee changes, timesheets, leave, deductions, terminations, and entitlement updates. Maintain accurate digital payroll records, triage routine employee and manager queries, support reconciliations and reporting, follow compliance procedures, and identify anomalies or process improvements. Work is prepared for review by a Senior Payroll Specialist and requires strong attention to detail, communication, customer service, and data-entry skills.