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Investigate and resolve complex customer issues across contract lifecycle management applications. Responsibilities include troubleshooting web applications on Linux, reviewing logs, managing Jira and Zendesk cases, testing solutions, configuring customer environments, importing data, supporting upgrades, documenting findings, and coordinating with cross-functional teams. The role also involves customer communication, training, product rollout support, process improvement, and participation in an approximately every-three-to-five-week on-call rotation.

Advises public and municipal organizations on procurement strategy, tender compliance, and public contracts. Drafts legal opinions, tender documents, contracts, and interconnected clause models for Edilexpert/Legalflo. Contributes to legal publications and training, monitors legislative and regulatory developments, and maintains the platform’s legal content. The role requires Quebec legal-profession membership, commercial or contract law experience, excellent French, and authorization to work in Canada.

Owns the Canadian public-sector sales territory, developing pipeline through prospecting, SDR partnership, referrals, and market relationships. Leads discovery, manages complex SaaS opportunities from engagement through negotiation and close, and collaborates with solution consulting and enablement teams. Maintains accurate Salesforce and Gong records, represents SOVRA at industry events, travels 5–10% annually, and delivers consistent quarterly performance.

Build and maintain scalable AWS data pipelines from source-system CDC through Bronze, Silver, and Gold lakehouse layers. Develop dbt transformations, data models, ETL processes, quality controls, catalog and lineage metadata, and reliability monitoring. Partner with analysts, product, GTM, AI teams, source owners, and customers to deliver governed data products. Troubleshoot incidents, optimize cost and performance, support AI-ready datasets, and contribute to new ingestion patterns and platform evolution.

Concevoir, développer et maintenir des pipelines de données évolutifs sur AWS, de l’ingestion CDC aux modèles Gold gouvernés. Transformer, standardiser et modéliser les données avec dbt, assurer leur qualité, leur traçabilité et leur disponibilité, puis résoudre les incidents de production. Collaborer avec les équipes Produit, GTM, IA, analystes et clients afin de créer des produits de données, tableaux de bord et exportations. Optimiser les performances et les coûts de la plateforme lakehouse.

Onboard and engage suppliers in public procurement programs, guide them through participation, and help promote awarded contracts to government agencies. Lead supplier meetings, webinars, outreach, and virtual events; develop market, account, and marketing plans; maintain CRM follow-through; and coordinate with account management, compliance, enablement, and program success teams. Represent SOVRA at conferences and trade shows with travel of up to 25%.

Own and operate SOVRA’s AWS cloud platform, Terraform infrastructure, GitHub Actions CI/CD pipelines, security controls, and observability stack. Build resilient, secure environments; automate deployments; support vulnerability, secrets, compliance, disaster recovery, and audit readiness; and improve reliability through monitoring, incident response, and root-cause analysis. Evaluate AI-assisted DevOps, security, and operational tooling with rigorous output validation. Participate in sprint ceremonies and a 24/7 on-call rotation after onboarding.