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Perform manual functional, regression, and end-to-end testing for production workflows; validate REST APIs with Postman and backend data with SQL; document defects in Jira; triage production incidents; collaborate with Product, Engineering, and Support; and support release and integration testing while ensuring accessibility and SLA adherence.

Provide Tier 2 Microsoft 365 administration and escalation support: monitor and coordinate tickets in DFM, assess ticket resolution quality, implement improvements, and assist with upskilling, onboarding, training, and SME screening as needed.

Provide Tier 2 Microsoft 365 administration and escalation support: monitor and coordinate tickets in DFM, assess resolution quality, implement improvements, and assist with onboarding, training, and screenings as needed. Measure deliverables weekly and handle collaboration tickets Monday–Sunday.

Lead a shift-based Microsoft 365 support team to meet SLAs: manage day-to-day operations and escalations, perform weekly ticket audits, mentor and evaluate agents, screen and assess candidates, ensure contract deliverables, report misconduct, and coordinate with Microsoft Operations Management and Upwork.

Design, develop, and maintain PHP web applications and RESTful microservices. Architect and deploy Azure cloud solutions, implement CI/CD, optimize performance, ensure security, perform code reviews, monitor production, and integrate third-party systems.

Design, develop, and maintain PHP web applications and RESTful microservices; architect and deploy cloud solutions on Azure; optimize performance, implement security best practices, run CI/CD, perform code reviews, monitor and troubleshoot production systems, and integrate third-party APIs.

Lead a shift-based Microsoft 365 support team to meet SLAs, audit tickets weekly for technical and soft-skill quality, manage escalations and performance, mentor and screen agents, liaise with Microsoft Operations Management and Upwork, and ensure contractors meet strict device, network, and security requirements.

Maintain and upgrade Kubernetes clusters, resolve operational backlog, deploy open-source components, support GitOps workflows (GitLab + ArgoCD), automate tasks with scripting, refine change processes, and document operational procedures while collaborating across teams.

Perform scripted and unscripted paired recordings in natural, conversational podcast-style to produce high-quality audio for AI voice cloning. Provide clean, unprocessed audition files meeting technical specifications, give written consent for ethical voice use, attend an on-site 3-hour test session if shortlisted, and potentially agree to exclusivity/licensing terms if selected for cloning.

Record high-quality, natural-sounding podcast-style dialog as one of two speakers for AI voice cloning. Deliver raw, unprocessed 48kHz/24-bit mono WAV audition files meeting noise-floor and formatting specs, provide written consent for ethical voice use, attend an on-site three-hour paid test session if shortlisted, and potentially negotiate exclusivity/licensing terms if selected for cloning.