Provides Level 2 support for enterprise SaaS and cloud applications used in public safety and operational environments. Responsibilities include troubleshooting application, access, identity, integration, data, and workflow issues; administering permissions; coordinating with vendors; documenting procedures; supporting implementations and changes; assisting users; and maintaining governance and service records. The role requires onsite work in Huntsville, occasional travel, and possible after-hours or on-call support.

Process weekly and biweekly full-cycle payroll for more than 1,200 employees across 20+ states. Manage payroll taxes, filings, amendments, W-2s, deductions, garnishments, union dues, prevailing wages, audits, reconciliations, and payroll reporting. Support HR data changes, vendor relationships, and integrations between ADP Workforce Now and UKG Pro. Collaborate with HR, Finance, labor unions, and stakeholders while maintaining regulatory compliance, confidentiality, accuracy, and process improvements.

Administer and optimize HRIS platforms (primary UKG Pro) supporting timekeeping, scheduling, integrations, reporting, dashboards, data integrity, and end-user support across a multi-entity environment. Collaborate with HR, Payroll, IT, and vendors on configuration, testing, audits, and system rollouts while ensuring compliance and data security.