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Support end-to-end change management for AFCA’s Scams external dispute resolution program. Responsibilities include impact assessments, change planning, stakeholder engagement, workshops, readiness activities, communications and training coordination, adoption analysis, risk management, and reporting. The role partners with senior training and communications specialists to help staff and members adopt new processes, technology, and ways of working across a complex transformation program.

Provides practical HR and employee relations advice to leaders and employees across the employee lifecycle. Responsibilities include case management for flexible work, performance, conduct, probation and disciplinary matters; preparing employment documentation; maintaining confidential records; applying Australian employment legislation and modern awards; identifying risks; escalating complex matters; and improving People Advisory processes and reporting.

Independently determines complex superannuation disputes under legislation, trust deeds, insurance terms and AFCA Rules. Provides technical leadership, mentors colleagues, contributes to AFCA policy and thought leadership, represents AFCA at industry and stakeholder forums, and supports relationships with regulators, government, industry and consumer groups.

Independently determines complex superannuation disputes under legislation, trust deeds, insurance terms, and AFCA Rules. Provides technical leadership, mentors colleagues, contributes to policy and thought leadership, represents AFCA at industry and stakeholder forums, and supports relationships with regulators, government, industry, consumer groups, ombudsman networks, and media.

Provide specialist, on-demand adjudication of life insurance disputes as a board-appointed Sessional Ombudsman. Review complex cases, exercise independent judgment, make well-reasoned decisions, communicate outcomes to stakeholders, and uphold impartiality and procedural fairness. Engagements are flexible in duration and require substantial senior legal and insurance experience.

Serve as a board-appointed, sessional ombudsman providing expert decision-making on life (and/or general) insurance disputes. Assess complex matters, apply legal judgment, produce balanced determinations, communicate outcomes empathetically, and manage stakeholder relationships on flexible, engagement-based terms.

Lead AFCA’s Business Continuity Management program and organisational resilience capability. Responsibilities include maintaining continuity plans, conducting business impact analysis, training, exercises, scenario testing, governance reporting, supplier resilience activities, and supporting disruption activation, recovery, and post-incident reviews. The role partners with business leaders to strengthen preparedness, monitor risks, track improvements, and embed continuity awareness across the organisation.

Leads AFCA’s Business Continuity Management program and organisational resilience capability. Responsibilities include maintaining continuity plans, conducting business impact analysis, facilitating exercises and training, providing governance reporting, supporting disruption activation and recovery, tracking risks and improvements, and strengthening critical supplier resilience. The role partners with leaders across the organisation to improve preparedness, embed continuity practices, and support post-incident reviews.