Top Tech Jobs & Startup Jobs

Lead design and delivery of an enterprise learning strategy for a major scams prevention transformation. Conduct needs analysis, create blended learning assets (eLearning, videos, guides, workshops), partner with SMEs, deliver face-to-face and virtual training, drive continuous improvement, and champion modern instructional design to enable behavioural change across the organisation. 12-month contract.

Independently determines complex superannuation disputes under legislation, trust deeds, insurance terms and AFCA Rules. Provides technical leadership, mentors colleagues, contributes to AFCA policy and thought leadership, represents AFCA at industry and stakeholder forums, and supports relationships with regulators, government, industry and consumer groups.

Independently determines complex superannuation disputes under legislation, trust deeds, insurance terms, and AFCA Rules. Provides technical leadership, mentors colleagues, contributes to policy and thought leadership, represents AFCA at industry and stakeholder forums, and supports relationships with regulators, government, industry, consumer groups, ombudsman networks, and media.

Provide specialist, on-demand adjudication of life insurance disputes as a board-appointed Sessional Ombudsman. Review complex cases, exercise independent judgment, make well-reasoned decisions, communicate outcomes to stakeholders, and uphold impartiality and procedural fairness. Engagements are flexible in duration and require substantial senior legal and insurance experience.

Serve as a board-appointed, sessional ombudsman providing expert decision-making on life (and/or general) insurance disputes. Assess complex matters, apply legal judgment, produce balanced determinations, communicate outcomes empathetically, and manage stakeholder relationships on flexible, engagement-based terms.

Lead AFCA’s Business Continuity Management program and organisational resilience capability. Responsibilities include maintaining continuity plans, conducting business impact analysis, training, exercises, scenario testing, governance reporting, supplier resilience activities, and supporting disruption activation, recovery, and post-incident reviews. The role partners with business leaders to strengthen preparedness, monitor risks, track improvements, and embed continuity awareness across the organisation.

Leads AFCA’s Business Continuity Management program and organisational resilience capability. Responsibilities include maintaining continuity plans, conducting business impact analysis, facilitating exercises and training, providing governance reporting, supporting disruption activation and recovery, tracking risks and improvements, and strengthening critical supplier resilience. The role partners with leaders across the organisation to improve preparedness, embed continuity practices, and support post-incident reviews.

Review and investigate complex financial complaints from consumers and small businesses, gather information, identify key issues, apply financial planning knowledge and AFCA criteria, and produce clear written decisions to resolve disputes fairly and efficiently. Manage multiple matters in a high-volume environment while communicating sensitively with customers and firms.

Review and investigate complex consumer and small business financial complaints related to investments and advice. Gather evidence, identify key issues, apply financial planning knowledge and AFCA criteria, and produce clear written decisions to resolve disputes fairly and efficiently over a 24-month project.