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Lead AFCA’s Business Continuity Management program and organisational resilience capability. Responsibilities include maintaining continuity plans, conducting business impact analysis, training, exercises, scenario testing, governance reporting, supplier resilience activities, and supporting disruption activation, recovery, and post-incident reviews. The role partners with business leaders to strengthen preparedness, monitor risks, track improvements, and embed continuity awareness across the organisation.

Leads AFCA’s Business Continuity Management program and organisational resilience capability. Responsibilities include maintaining continuity plans, conducting business impact analysis, facilitating exercises and training, providing governance reporting, supporting disruption activation and recovery, tracking risks and improvements, and strengthening critical supplier resilience. The role partners with leaders across the organisation to improve preparedness, embed continuity practices, and support post-incident reviews.

Produce clear, audience-focused communications: write and edit reports, media materials, web and social content; translate complex data into accessible messaging; support media engagement; maintain website content; create visual assets; monitor engagement and collaborate with stakeholders and committees.

Design and embed end-to-end case management and operating models for Scams EDR. Translate regulatory and business requirements into workflows, guidance, templates and training; partner with stakeholders; define data-driven, multi-entity case workflows; identify risks and improvements; and support implementation, readiness and operational roll-out.

Design and embed an end-to-end case management framework for Scams EDR: define future-state processes and operating models, translate regulatory and business requirements into workflows, create guidance and training, identify risks and improvements, and support implementation and operational roll-out across data, systems and stakeholders.

Lead development and implementation of AFCA's AI governance and assurance framework. Design lifecycle assurance, conduct technical risk assessments, define controls and evaluation methods, embed governance-by-design with technology teams, maintain AI inventory and risk register, report to executives and uplift organisation-wide AI governance capability.

Lead development and implementation of AFCA's AI governance and assurance framework. Design lifecycle assurance, perform technical risk assessments, define controls and evaluation methods for generative and ML systems, maintain AI inventory and risk register, report to executives, and uplift organisation-wide AI governance capability.

Lead telecommunications components of AFCA's Scams EDR Program. Provide specialist telecom advice on networks, SMS/voice fraud, regulatory frameworks, and dispute resolution. Analyse scam typologies, identify systemic vulnerabilities, engage regulators and industry, develop mitigation strategies, training, guidance and public awareness, and represent AFCA in cross-sector forums to strengthen consumer protections.

Lead telecommunications components of AFCA's Scams EDR Program by providing expert advice on networks, technologies and regulation; analyse scam typologies; identify systemic vulnerabilities; engage regulators and industry; develop dispute resolution frameworks, training, public awareness and cross-sector partnerships to strengthen consumer protections.

Support AFCA's privacy compliance by handling access and correction requests, assisting incident management and reporting, researching privacy law developments, collating privacy insights, delivering training, and liaising with internal teams, regulators and external firms to protect personal information and meet statutory obligations under the Privacy Act.