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Leads data science, advanced analytics, AI, machine learning, NLP, experimentation, and customer value optimization initiatives. Translates customer and operational data into insights that improve satisfaction, efficiency, loyalty, retention, revenue, and lifetime value. Partners with senior leadership and operational teams on forecasting, workforce planning, executive dashboards, experimentation, and measurable business outcomes across customer experience functions.

Leads Etihad Airways’ global social media strategy, content, campaigns, events, influencer partnerships, agency relationships, and performance measurement. Oversees social media specialists, develops platform and brand playbooks, drives engagement and commercial outcomes, advises senior stakeholders, and uses analytics and customer insights to optimize performance. The role requires strategic leadership, team development, cross-functional collaboration, and innovation across global digital channels.

The HR Officer will provide hands-on generalist HR support across Germany and European markets. Responsibilities include employee and industrial relations, performance management, recruitment, employee development, absence management, organizational change, policy guidance, HR records, and employee lifecycle support. The role partners with managers, employees, Legal, Payroll, Recruitment, and other HR teams, supports regional projects, improves HR processes, and travels periodically to other locations.

Manage Etihad Cargo’s appointed GSA team in Ghana, execute commercial strategy, achieve revenue and load-factor targets, manage customer contracts and relationships, provide market intelligence, oversee KPIs and service levels, support budgeting and CASS compliance, and drive adoption of iCargo, self-service booking, direct booking, and e-Airway Bills. Coordinate with cargo terminals and ground handling agents to maintain service quality and operational compliance.

Manage and grow Etihad Airways customer accounts across the DRC travel trade and corporate market. Develop sales plans, build relationships, identify new business, analyze market and competitor activity, maintain opportunity pipelines, negotiate commercial agreements, and use CRM data to improve account performance. The role requires achieving revenue targets, collaborating with internal stakeholders and partners, and promoting Etihad products and services.

Owns and prioritizes the Guest 360 and Customer Journey Analytics product backlog. Translates business needs into user stories and delivery plans, tracks adoption and performance metrics, and uses customer data to guide product improvements. Collaborates with data, engineering, marketing, and CX teams to implement and optimize Customer Data Platforms, personalization, and omnichannel customer experience capabilities.

Manage sales activities and assigned accounts in the Philippines to achieve revenue targets. Develop customer relationships, identify sales opportunities, analyze market and competitor information, promote airline products and services, negotiate commercial agreements, and maintain accurate CRM data. The role requires collaboration across departments, regular account engagement, contract coordination, and strong sales, customer service, and aviation industry knowledge.

Leads Revenue Management teams and owns commercial performance across Sub-Saharan Africa and Indian Ocean markets. Oversees pricing, demand forecasting, inventory optimization, flight performance, market strategy execution, competitor analysis, and revenue targets. Partners with Network Planning, Sales, Commercial Agreements, and Revenue Management stakeholders to resolve challenges, improve forecasts, and identify revenue opportunities. Develops people leaders and promotes continuous improvement through testing, performance analysis, and market intelligence.

Drives cargo sales growth, especially within the pharmaceutical sector, by developing sales strategies, managing key accounts, negotiating contracts, identifying new opportunities, monitoring market performance, and meeting revenue targets. The role also coordinates with cargo operations, marketing, CSP/GSA and GHA teams, prepares forecasts and reports, and presents recommendations to management.

Own and grow a portfolio of UAE corporate accounts for Etihad Airways. Build long-term client relationships, identify and convert revenue opportunities, negotiate commercial agreements, monitor competitors and market intelligence, and maintain accurate CRM data. The role requires aviation industry experience, B2B corporate travel sales expertise, strong commercial and analytical abilities, stakeholder management, and flexibility to meet clients across the UAE.