Top Tech Jobs & Startup Jobs

Maintains and develops cargo and ground operations manuals, bulletins, procedures, and station documentation. Ensures alignment with aviation regulations, UAE GCAA requirements, safety standards, and company policies. Conducts gap analyses, manages documentation platform access, supports audits and operational changes, communicates station updates, and delivers ground operations training to airline and third-party personnel.

Manage and grow a portfolio of accounts in Jordan by building customer relationships, identifying new business opportunities, executing sales plans, achieving revenue targets, negotiating agreements, and using sales data and market intelligence to guide commercial decisions. Maintain accurate CRM records and collaborate with Etihad’s commercial teams to strengthen market position and drive sustainable revenue growth.

Leads digital products and customer journeys by defining roadmaps, business cases, investment priorities, and product enhancements. Uses AI insights, behavioral analytics, conversion funnels, session replay, NPS, and customer research to identify opportunities and improve digital experiences. Partners with Commercial, Technology, Data, UX, Loyalty, and other stakeholders to deliver personalized, omnichannel capabilities aligned with business goals, customer needs, governance, and measurable outcomes.

Owns end-to-end UX/UI design for web and app experiences, from discovery and research through launch, testing, and optimization. Designs AI-enabled, data-driven customer journeys, leads experimentation and usability testing, monitors commercial and engagement metrics, and collaborates with Product, Technology, Marketing, Commercial, Loyalty, Operations, and Brand teams. The role also contributes to scalable design systems, accessibility, usability, security, and customer trust.

Manage global sponsorship ticketing assets across sports and entertainment partnerships. Coordinate requests, approvals, allocations, issuance, delivery, inventory tracking, stakeholder communications, reporting, and audit documentation. Maintain data across multiple systems, create dashboards, resolve fulfilment issues, support hospitality events, and implement process improvements, automation, and operational efficiencies.

Manage corporate accounts and execute sales plans to achieve revenue targets for Etihad Airways. Responsibilities include analyzing market and competitor information, developing customer relationships, promoting products and services, negotiating commercial agreements, coordinating stakeholders, maintaining CRM data, and identifying business development opportunities.

Leads design strategy for the end-to-end guest journey, translating brand and customer insights into experience principles, opportunities, roadmaps, and implementable solutions. Partners with brand, guest insights, operations, and service teams across digital, physical, and service touchpoints. Establishes design methodologies, governance documentation, and strategic guidelines while identifying initiatives that improve guest experience, NPS, and market positioning.

Develop and deploy machine learning, generative AI, LLM, retrieval-augmented generation, and agentic AI solutions. Responsibilities include data analysis, model development, evaluation, monitoring, governance, document intelligence, enterprise integration, stakeholder workshops, and executive communication. The role requires delivering scalable production AI applications, collaborating with engineering teams, and identifying opportunities to automate business processes and generate actionable insights.

Coordinates Contact Centre projects and business improvements across technology, processes, people, policies, and vendors. Governs Knowledge Base content, conducts vendor knowledge assessments, analyzes operational data, documents requirements, supports training and SOPs, and recommends improvements. The role collaborates with Operations, Quality, IT, and service providers to improve content accuracy, operational performance, employee experience, and customer experience.

Owns and prioritizes product backlogs for one to two Scrum teams, defining user stories, acceptance criteria, and tests. The Product Owner validates delivered features, coordinates dependencies, supports iteration planning and demos, facilitates retrospectives, and drives improvements in team velocity and quality. The role partners with Product Management on product strategy, vision, roadmap, and delivery, requiring strong Agile, technical, business, communication, and coordination skills.