Reviews applicant and resident documentation to determine housing program eligibility; conducts interviews, initial certifications, annual and interim recertifications, unit transfers, and applicant briefings. Processes leases, move-ins, waiting lists, reports, and system transactions while maintaining accurate, secure resident files. Supports rent collection, lease enforcement, property management operations, and compliance with Fair Housing requirements and subsidy program procedures.

Provides administrative and customer service support for a Section 8 property management community. Responsibilities include handling calls and inquiries, processing mail and correspondence, preparing documents and reports, maintaining HUD-compliant files, and managing maintenance paperwork, schedules, and appointments. The role requires strong communication, organization, computer skills, resident diplomacy, and the ability to prioritize multiple assignments.