Lead the dealership Finance & Insurance department to maximize profitability through menu-selling, manage lender relationships and daily paperwork flow, support sales team goals, enforce selling methods and ethics, set schedules, and provide leadership to the finance team.

Sell vehicles by greeting customers, demonstrating features, assisting with financing and applications, merchandising the lot, inspecting and reporting issues, and delivering professional, persuasive customer service to close sales.

Convert online inquiries into qualified showroom appointments by engaging customers via phone, email, and text. Manage CRM records, follow scripts and processes to maximize conversions, collaborate with sales to ensure smooth handoffs, and handle a high volume of inbound/outbound communications while delivering excellent customer service.