Manage and optimize Salesforce Service, Sales, and Experience Cloud environments; oversee integrations with third-party platforms and the organization’s LMS; maintain data quality; create reports and dashboards; analyze customer interaction data; improve CRM processes; document workflows; gather system requirements; train and support users; and troubleshoot technical issues.

Hands-on DevOps Engineer to modernize and support a mixed legacy and modern LMS stack. Own release engineering, CI/CD, automation, Azure infrastructure, containerization, monitoring, performance testing, and SQL Server reliability while collaborating with development and DB teams to improve deployment, scaling, and operational visibility.