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Manage a portfolio of enterprise and mid-market clients, build senior executive relationships, drive renewals and retention, identify upsell/cross-sell opportunities, act as product consultant and voice of the customer, collaborate with sales, development and marketing, monitor KPIs and manage projects end-to-end.

Lead and modernize a distributed Workplace IT function for ~360 users globally. Own end-user support, onboarding/offboarding, vendor management, IAM, MDM, SSO, security and collaboration tooling. Drive automation (Copilot, Power Automate, PowerShell), projects, documentation, and process improvements while mentoring Level 1 support and aligning IT with business needs across regions.

Design, develop, test, and maintain full‑stack features for a SaaS legal platform. Collaborate with product, design, and engineering teams, participate in code reviews, mentor junior developers, contribute to architecture and DevOps practices, and ensure performance, testing, and high code quality.

Manage, automate, and scale development, staging and production infrastructure. Ensure security, performance and scalability; automate deployments and provisioning; build scripts/playbooks; provide application support and DB backup/restore; collaborate with developers and cloud providers; diagnose production incidents; document procedures and maintain tech/security watch.

Support end-to-end employee lifecycle (onboarding, offboarding, contract changes) across multiple countries. Maintain HR data and tools, assist payroll variable collection, provide operational support to People Business Partners, document processes, identify improvements, and contribute to HR projects like reporting, digitalization, compensation analysis, and learning coordination.

Serve as the HR lead for Americas, advising managers, running performance/compensation/review processes, supporting employee lifecycle and development, driving well-being and C&B equity, and executing local and global HR projects.

Generate qualified meetings for Account Executives through phone prospecting and multi-channel outreach (email, LinkedIn). Collaborate with AEs on prospecting strategy, run qualification calls, and support mid-market/enterprise sales cycles. Work in a performance-driven, hybrid environment with incentives and potential progression to Account Executive.

Manage a portfolio of strategic enterprise accounts for DiliTrust's legal SaaS, drive adoption, renewals, upsell/cross-sell, lead business reviews, monitor KPIs, and coordinate cross-functional teams to ensure customer success and long-term growth.

Conceive, develop, test and maintain full-stack SaaS features; collaborate with product, design and engineers; participate in architecture decisions and code reviews; mentor junior developers; ensure high code quality, performance, monitoring and DevOps best practices; evaluate new technologies.

Lead a complete rebuild of the native mobile app using React Native and AI-assisted tools. Define architecture, CI/CD, testing, release processes, performance monitoring, and tooling. Collaborate with cross-functional teams, scale mobile scope, mentor engineers, and establish best practices to deliver high-quality iOS and Android production apps.