Manage a portfolio of 60 French accounts as the primary contact. Drive onboarding, WhatsApp campaign strategy and execution, training, performance monitoring, issue resolution, AI-powered content optimization, retention, upsells, and internal feedback to Product and Sales. Maintain documentation and improve CSM processes.

Own the full sales cycle: identify target companies, build prospect lists, run personalized outbound campaigns, book discovery meetings, present services, handle objections and negotiations, close clients, and maintain CRM and sales targets.