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Own the post-sale technical relationship for enterprise customers by driving adoption, monitoring account health, troubleshooting platform and integration issues, escalating bugs, building customer-health dashboards and tooling, maintaining documentation, and sharing customer insights with Product and Engineering. Collaborate with Solution Engineering during onboarding and serve as the primary technical contact for customer portfolios.

Own end-to-end technical implementations, evaluations, proofs of concept, integrations, and customer onboarding. Partner with Sales to win deals, architect customer environments, resolve complex API and infrastructure challenges, and accelerate time-to-value. Develop reusable implementation playbooks and tooling, communicate with technical and executive stakeholders, and provide product feedback to Engineering and Product. The role requires strong technical depth, AI-assisted engineering experience, customer-facing implementation skills, and the ability to manage multiple engagements.

Own full-cycle recruiting for U.S. go-to-market teams while building Harmony’s recruiting function. Responsibilities include sourcing, ATS administration, interview process design, hiring manager enablement, recruiting metrics, headcount planning, candidate experience, onboarding, employer branding, HR operations, and cross-regional hiring initiatives.

Own the complete B2B SaaS sales cycle, including prospecting, discovery, demonstrations, negotiation, and closing. Build and manage pipeline, run multi-stakeholder sales cycles with IT and executive buyers, communicate AI automation value, maintain CRM forecasting accuracy, and provide customer and competitive insights. As an early go-to-market team member, help develop sales processes, messaging, and the broader sales playbook.

Own the full B2B SaaS sales cycle, including prospecting, discovery, demonstrations, negotiation, and closing. Build pipeline through outbound, inbound, and partnerships; manage CRM hygiene, forecasting, and quota performance. Engage IT, HR, operations, practitioner, and executive stakeholders, translating AI automation capabilities into measurable business value. Provide customer and competitive insights, and help establish the sales playbook and go-to-market processes as an early team member.

Own the full B2B SaaS sales cycle, including prospecting, discovery, demonstrations, negotiation, and closing. Build and manage pipeline, run multi-stakeholder sales cycles with IT and HR buyers, translate AI automation capabilities into business value, maintain CRM forecasting, and provide customer and competitive feedback. As an early go-to-market team member, help develop sales messaging, playbooks, and processes while meeting revenue quotas.

Own post-sale technical relationships for a portfolio of customers: drive adoption, troubleshoot integrations and configuration, monitor customer health, reproduce and escalate bugs, build dashboards and runbooks, collaborate on onboarding, and surface product feedback to Product and Engineering.

Own technical implementation and onboarding for customers from evaluation through post-sale: configure, integrate, and deploy the product, run POCs, build repeatable playbooks, diagnose complex integration issues, and collaborate with Sales, Product, and Engineering to accelerate time-to-value.

Own product strategy and roadmap for a core Harmony platform area. Partner with customers, Engineering, Design, and GTM to discover, build, launch, and optimize AI-driven agents and automation for enterprise service workflows.

Full-cycle, quota-carrying enterprise Account Executive leading outbound and inbound sales for an AI-driven automation platform. Run multi-stakeholder cycles with IT/HR/Operations, demo product value, negotiate and close deals, manage pipeline and forecasting in CRM, provide customer feedback to shape product and GTM, and help build the sales playbook as an early go-to-market hire.