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Manages and grows strategic customer accounts while driving new business, revenue, margin, and market-share growth in the envelope manufacturing industry. Develops sales plans, presentations, proposals, forecasts, and upsell opportunities; maintains customer relationships; provides product and pricing guidance; and coordinates with production, estimating, scheduling, and customer service teams to ensure successful delivery.

Supports daily HR operations at a manufacturing facility, including employee relations, HR records, compliance documentation, recruiting coordination, onboarding, employee communications, training coordination, and workforce reporting. Maintains HRIS, timekeeping, personnel, and applicant records while assisting with audits and regulatory requirements. Serves as a resource for routine employee questions and escalates sensitive matters to the Plant Human Resources Manager.

Supports plant-level financial operations in a high-volume manufacturing environment. Responsibilities include financial reporting, month-end close, accounts payable, inventory controls, budgeting, forecasting, cost and variance analysis, KPI reporting, compliance, ERP data integrity, and process improvement. Partners with production, supply chain, and plant leadership to evaluate operational performance, labor utilization, scrap, and efficiency trends.

Manage key strategic accounts as primary service contact: pricing, order entry/tracking, inventory, problem resolution, reporting, upselling, and coordinating with operations to ensure account profitability and customer satisfaction.