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Manage and coordinate all membership functions for the Middleboro branch, assessing building operations, membership needs, personnel, programs, and finances. Lead staff, uphold YMCA values, deliver strong customer service, handle occasional public speaking, and maintain required certifications. Work flexible hours including early mornings, nights, and weekends.

Lead membership sales and retention by creating recruitment strategies, conducting tours/onboarding, tracking KPIs, managing Welcome Center staff, coordinating community outreach and events, overseeing budgets and promotions, and driving member engagement and fundraising.

Lead enterprise risk management (ERM) across the Association: develop ERM systems, safety/training programs, policies, incident reporting, claims management, and contingency planning. Chair Safety & Risk Committee, drive audits and data-driven risk analysis, train staff, partner with leaders and external parties, and support insurance and compliance activities to protect assets and ensure regulatory adherence.

Provide front-desk membership service, support and promote programs/events, ensure facility safety and cleanliness, perform opening/closing duties, assist with equipment setup, handle minor fiscal tasks, and back up membership desk as needed.