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Provides teller and financial services support, builds member relationships, explains credit union products, identifies cross-selling opportunities, resolves issues, and refers members to specialized departments. Maintains familiarity with branch operations, policies, procedures, and Bank Secrecy Act requirements while supporting branch goals and credit union activities. The role may require minimal travel among branches.

Provides teller services, explains credit union products, identifies cross-selling opportunities, resolves member issues, and builds relationships to support branch goals. Refers members to specialized financial services, follows operational procedures and Bank Secrecy Act regulations, collaborates across business units, and may travel minimally between branches.

Provides first-line technical support to end users through phone, email, walk-up, and ticketing channels. Installs, configures, troubleshoots, and repairs computers, software, mobile devices, network equipment, AV systems, printers, and cabling. Manages user accounts, onboarding and offboarding, incident documentation, prioritization, vendor coordination, and software training. The role includes rotating after-hours support and requires strong customer service, hardware troubleshooting, networking, and communication skills.

Configure, maintain, optimize, and modernize on-premises and cloud infrastructure. Lead Active Directory and Group Policy redesign, Microsoft 365 administration, Azure migrations, system hardening, automation, governance, audit remediation, patching, upgrades, and performance management. Serve as the Microsoft technology subject matter expert and escalation point while partnering with security, applications, and executive leadership to execute infrastructure strategy and educate users.

Oversee the credit union’s project management program, including standards, workflows, resource planning, reporting, dashboards, and Smartsheet administration. Manage project managers, task forces, stakeholders, and executive prioritization to ensure projects meet scope, quality, timelines, and budgets. Lead projects as needed, develop procedures, resolve risks and conflicts, improve operational effectiveness, and coach project teams while ensuring regulatory and organizational compliance.

Processes consumer loan and mortgage remittances, balances and settles posting files, posts general ledger entries, and reviews mobile deposit check images. Maintains production reports, responds to payment-system inquiries, supports frontline and business units, updates procedures, participates in cross-training and projects, and assists with disaster recovery. Requires financial institution experience, strong accuracy, organizational and communication skills, basic math, and proficiency with Microsoft Office and spreadsheets.

Provides teller services, explains credit union products, develops member relationships, identifies cross-selling opportunities, resolves requests and complaints, refers members to specialized financial services, supports branch goals, and follows credit union policies and Bank Secrecy Act regulations.

Lead strategy and growth for the credit card portfolio, owning acquisition, activation, spend, balances, profitability, credit quality, analytics, forecasting, and cross-functional initiatives. Build models, dashboards, and business cases; present to executives and Board; manage retention, pricing, rewards, and a team driving portfolio performance.

Provides teller and member-service functions at a credit union branch, explains financial products and services, identifies cross-selling opportunities, resolves requests and complaints, and refers members to specialized departments and partners. Builds member and internal relationships, supports branch goals and community activities, follows branch procedures and Bank Secrecy Act regulations, and may travel between branches.

Provide teller functions and build member relationships by presenting Credit Union products and services, identifying cross-sell opportunities, resolving member issues, referring specialized needs, and supporting branch operations while adhering to policies and regulatory requirements.