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Leads community management operations across an assigned client portfolio, ensuring contractual obligations, service standards, regulatory compliance, and performance targets are met. Oversees community managers, reviews deliverables, tracks metrics, develops action plans, supports transitions and RFPs, manages client relationships, resolves conflicts, and promotes team development. Requires strong leadership, financial understanding, communication, organizational skills, travel availability, state licensing, and community management experience.

Lead daily community operations for HOA properties: oversee vendors and assets, manage budgets and risk programs, advise boards on long-term planning, mentor onsite teams, and drive resident engagement and compliance.

Lead daily onsite community operations for HOA/residential properties: oversee vendors and assets, manage budgets and risk/compliance, develop onsite teams, advise boards on strategy, and engage residents to foster participation and inclusion.

Manage daily operations of an HOA/community, oversee vendors and assets, maintain financial accountability and risk programs, lead and mentor onsite staff, advise the board on long-term planning, and engage residents to foster participation and a positive community experience.

Lead community management operations for a portfolio of large-scale communities, oversee community managers, ensure contractual/service delivery, track KPIs, support client relationships, resolve conflicts, manage transitions and regulatory training, and drive retention and operational excellence.

Provide administrative and operational support to the Community Association Manager: prepare board meeting materials, manage owner records and vendor contracts, assist with budgeting, audits, reserve studies, vendor invoice reviews, resident communications, and support community maintenance and projects.

Serve as the community's front-desk ambassador: manage front desk operations, greet and assist guests, answer phones, open/close the community center, check in members and guests, register residents for events and collect payments, assist the Membership Coordinator with administrative tasks, enforce policies, and maintain a clean, welcoming front desk environment.

Lead daily onsite community operations for a master-planned HOA, manage budgets and vendor performance, ensure risk/compliance, mentor onsite team, advise the board on strategy, and drive resident engagement and events.

Manage lockbox and bank deposits, process ACHs, refunds, adjustments and waivers, research and correct misapplied or missing payments, establish ACH accounts, handle bank exceptions/returns, and serve as primary contact for urgent or corporate office payments.