Coordinates logistics for an overseas military contract, including shipment logs, container bookings, shipping documentation, invoices, labeling, warehouse communication, delivery scheduling, and carrier coordination. Performs product quality checks, maintains accurate Bills of Lading, prepares shipment packets, and supports military sales and customer service projects. Requires strong organization, communication, data-entry accuracy, multitasking, and proficiency with office productivity tools.

Oversee the IT support desk while providing first- and second-level technical support for applications, software, communication platforms, mobile devices, VOIP, and online ordering systems. Manage Zendesk operations, user onboarding, vendor escalations, system maintenance, reporting, documentation, testing, and data integrity. Supervise interns and assist the IS&T Director with administrative duties.