Lead and maintain the mortgage quality control program for origination and servicing. Manage third-party loan reviews, perform root-cause analyses, track loan pipeline and HMDA data, ensure compliance with GSE and regulatory requirements, report findings, recommend corrective actions, and train staff on loan quality and compliance.

Manage vehicle repossession, recovery, and remarketing; perform skip-tracing; generate legal notices; manage titles, invoices, and auction floor pricing; negotiate with members, agencies, and auctions to minimize losses and recommend account placements.