Drive operational excellence for the Spain Clinics CS team by owning QA workflows, enforcing CS processes, implementing global efficiency and AI initiatives locally, building scalable reporting and KPIs, and training/coaching teams to improve expansion (upsell/cross-sell) and overall efficiency.

Design, launch, and scale an expansion program for the Spain Clinics Customer Success team to drive upsell/cross-sell, reduce churn, build playbooks, QA and coaching frameworks, and deliver data-driven reporting and adoption across teams.