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Own Employee Lifecycle operations and internal support in Spain, ensuring local labor law compliance, managing onboarding/offboarding, ticketing, payroll incidents, HRIS data integrity (HiBob, Officevibe), and advising senior stakeholders on employee relations.

Own month-end close, journal entries, accruals, payroll and fixed assets. Prepare monthly financial reports, reconciliations and variance analysis. Lead audit & compliance preparation, support budgeting and forecasting, and consult on R2R/O2C/P2P processes. Drive process improvements and automation partnering with BI, HR and Sales Ops to provide accurate financial insights.

Design, launch, and scale an expansion program for the Spain Clinics Customer Success team to drive upsell/cross-sell, reduce churn, build playbooks, QA and coaching frameworks, and deliver data-driven reporting and adoption across teams.

Drive operational excellence for the Spain Clinics CS team by owning QA workflows, enforcing CS processes, implementing global efficiency and AI initiatives locally, building scalable reporting and KPIs, and training/coaching teams to improve expansion (upsell/cross-sell) and overall efficiency.

Own end-to-end demand generation and ABM initiatives for Spanish clinic products to drive MQLs, pipeline and new MRR. Design multi-channel campaigns, personalised ABM sequences and co-marketing programs, coordinate with Sales, Product and Revenue teams, implement A/B tests and dashboards, and standardise scalable processes and playbooks to improve lead quality and conversion.