Top Tech Jobs & Startup Jobs

Manage, retain, and grow a portfolio of customers by proactively driving product adoption, analyzing usage data to prioritize actions, mitigating churn risk, collaborating with sales and product teams, and building scalable customer success processes.

Own and project-manage end-to-end customer onboarding for FacilityOS: run training sessions, configure software to customer use cases, coordinate kiosk/hardware delivery, ensure data handling compliance, drive fast time-to-value and high CSAT, and improve onboarding processes.

Manage month-end close, consolidations, reconciliations, and year-end audit; prepare financial statements and reports under US GAAP; advise on accounting policy; mentor staff; support FP&A, tax filings, and finance projects including M&A and system implementations.

Lead FP&A for a high-growth SaaS company: manage multi-entity budgeting, forecasting, consolidated financial models, SaaS metric analysis, board/quarterly reporting, finance systems enhancements, and ad-hoc executive analyses.

Own and scale paid acquisition across channels (LinkedIn, Google, Bing, YouTube, display). Plan full-funnel campaigns to drive awareness and pipeline, optimize targeting/budgets/creative, ensure tracking and CRM integration, collaborate with demand gen, content, and sales, and support ABM using data-driven testing and performance analysis.

Work with product, design, and engineering teams to gather and document functional and technical requirements, scope solutions, perform gap analysis, support planning and UAT, and drive process improvements across the software development lifecycle.

Provide multi-channel technical support for FacilityOS products and hardware (iPads, printers, connectivity). Troubleshoot issues, document and reproduce bugs, escalate to Engineering/QA, create help center content and internal enablement materials, and optimize support processes while maintaining ownership of customer communication.

Implement, test, and deploy FacilityOS solutions including data integrations, workflows, and custom SQL queries. Manage integrations with third-party systems (HR, AD, SSO, ERP), troubleshoot and support deployments, write unit tests, collaborate across teams, and use tools like Jira and Zendesk. Hybrid role with occasional on-site travel for installations and training.

Outbound-focused BDR responsible for prospecting, qualifying leads, booking demos, and building pipeline using high-activity calling, email, LinkedIn, and prospecting tools. Collaborate with AEs on messaging, meet monthly targets, provide feedback to improve BDR effectiveness, and operate in a hybrid, fast-growing SaaS environment.

Provide customer support via email, chat, phone, and video; diagnose and resolve software, hardware, mobile app, and integration issues; reproduce and document bugs; liaise with Engineering, QA, and Professional Services; create customer and internal documentation and training; and improve support processes to increase team efficiency.