Processes cargo documentation, shipment data, manifests, airway bills, and billing paperwork. Coordinates inbound and outbound cargo activities with warehouse teams, drivers, airlines, and customers; verifies cargo details and regulatory compliance; responds to inquiries; resolves documentation and shipment issues; maintains records; prepares reports; and provides administrative support. May assist with warehouse freight handling.

Processes customer quotes, sales orders, purchase orders, account updates, service requests, RMAs, and order tracking. Responds to customer inquiries across phone, email, fax, and online channels while documenting interactions accurately. Supports sales representatives, handles pickup orders, performs data entry, maintains files, and identifies process improvements. Requires strong attention to detail, multitasking, prioritization, communication, and adaptability in a fast-paced environment.

Leads FP&A for a portfolio of facilities-services brands, partnering with operations leaders on budgets, forecasts, KPIs, margin, labor productivity, account profitability, and EBITDA. Runs monthly business reviews, drives corrective action plans, evaluates pricing and investments, supports month-end close and acquisitions, and improves reporting and planning processes. The role requires influencing executives and field leaders while building scalable finance processes and ensuring forecast and financial data accuracy.