Perform daily accounting tasks (journal entries, reconciliations, AP/AR, month-end), support financial reporting, and implement or use AI-driven tools to improve workflows, accuracy, and efficiency while ensuring compliance with controls and GAAP.

Designs and delivers training and coaching, conducts quality assurance monitoring and calibration, analyzes performance trends, maintains training/QA documentation and LMS content, and partners with Operations to drive continuous improvement and ensure service standards and KPIs are met.