Manages client relationships and account growth by delivering solutions, upselling products, negotiating contracts, resolving issues, coordinating internal teams, managing renewals, and tracking account performance. The role focuses on customer retention, sales results, reporting, and identifying new business opportunities while maintaining accurate records and meeting client needs.

Provide on-site lifecycle management and technical support for desktops, laptops, tablets and mobile devices. Perform rack-and-stack, basic cabling, hardware/software and network troubleshooting, AV support, medium-complexity IT projects, documentation, and ensure device compliance with ITAR and cybersecurity standards (CMMC L2, NIST 800-171).