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Provide front-desk and administrative support including mail distribution, phone handling, visitor greeting, ordering supplies and business materials, scheduling meetings, assisting with events, maintaining directories, documenting attendance, and supporting office procedures and regional quality initiatives.

Act as primary internal contact for customers, managing orders, pricing, shipments, and non-conformances. Coordinate with suppliers, purchasing, operations, finance and sales to ensure product availability, timely delivery, billing accuracy, and customer satisfaction. Provide product/technical support, track and expedite orders, oversee large projects, and identify upsell opportunities while supporting quality and safety initiatives.

Maintain and load customer pricing matrices and vendor contract terms, analyze special pricing agreements, submit and reconcile high-volume vendor rebate claims, resolve pricing/rebate discrepancies, provide monthly rebate reconciliation to Finance, and update departmental procedures.